Returns Policy

At Fun Kids Towels, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and that’s why we’ve created a straightforward Returns Policy to ensure your experience with us is as pleasant as possible.

Our Return Policy
You have 30 days from the date of receipt to initiate a return for any reason. Whether you’ve decided that the towel isn’t the right fit for your little one or if you’ve received a defective item, we are here to help! To be eligible for a return, the item must be unused, in its original condition, and include all packaging materials.

How to Return an Item
To initiate a return, please follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for the return. Our team will respond promptly with instructions on how to proceed.
  2. Pack Your Item: Carefully package the item in its original packaging, ensuring it is secure to prevent damage during shipping.
  3. Ship It Back: Once you receive your return authorization, ship the item to the address provided. Please note that you will be responsible for the return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).

Refunds and Processing
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed back to the original payment method within 5-7 business days. Please note that shipping costs incurred during the original purchase are non-refundable.

Exchanges
If you wish to exchange your item for a different size, color, or product, please follow the return process above. Once we receive your returned item, you can place a new order for the desired product.

Defective or Incorrect Items
If you receive an item that is defective or does not match your order, please contact us immediately at [email protected]. We will provide a prepaid shipping label for the return and ensure you receive the correct product as soon as possible.

Final Sale Items
Please note that certain items, such as clearance or final sale products, may not be eligible for return. This will be clearly indicated on the product page.

We appreciate your understanding and cooperation, and we look forward to serving you and your little ones with our delightful towels!